In plain English
Common questions, kindly answered
If your question is not here, please write to us — we are always happy to help. Below, you will find answers grouped into helpful sections so nothing feels overwhelming.
Getting Started
The UK ETA — Electronic Travel Authorization — is permission to travel to the United Kingdom for short visits. It is linked to your passport and is required before you board your flight.
Most short-visit travellers from eligible countries do. If you are unsure, please write to us — we will gently check on your behalf with no obligation.
Visit the Application page and start the guided questionnaire. There is no payment required to begin, and you may pause at any time.
Yes. Each traveller needs their own UK ETA, but you may complete each questionnaire on their behalf with their permission.
Filling in the Questionnaire
Don't worry — our team checks every letter before your details are sent. If something needs a small correction, we will email you with a kind, simple explanation.
When you reach the passport step, simply share a clear photo of the details page. We will gently let you know if anything needs to be retaken — there is no penalty for trying again.
Yes. Take your time. You can pause and return whenever you are ready. We never rush you to finish.
Please
skip it for now and write to us. A real person will guide you
kindly through the part that feels unclear.
After You Send Your Details
Most applications receive a decision within a few working days. We never promise instant approval — accuracy and patience come first.
Yes. Every questionnaire is reviewed by a human specialist. We never rely only on a computer to check your information.
You will receive friendly email updates at each stage. We will not bombard you with notifications — usually three or four kind messages in total.
Please visit the Modify Application page or write to us by email with your reference code. We will reply with care.
Trust, Privacy and Support
No. We are a private third-party service that helps travellers prepare and review their UK ETA questionnaire. We are not affiliated with the UK Government, the UK Home Office, or GOV.UK.
Yes. Your details are stored securely and only seen by the specialists helping with your application. Please read our Privacy Policy for full reassurance.
Our specialists work mainly by email so we can give every traveller calm, careful written attention. Email support is available 24/7, with a typical response time within 24 hours.
Please write to us at [email protected]. There is no question too small — we are always happy to help.
Still have a question? Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. Write to [email protected] and a real person will reply with care.