Fee Structure
We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK.
This page provides a comprehensive overview of how fees are structured for our UK ETA application assistance service. We believe in complete transparency regarding costs and want you to understand exactly what you are paying for, what each component covers, and how the total cost is determined.
Before using our service, we encourage you to read this page thoroughly to ensure you understand the fee structure. All applicable fees are clearly displayed during the application process before you are asked to make any payment.
Understanding the Fee Components
The total cost of applying for a UK ETA through our service consists of two separate and distinct components. Understanding the difference between these components is important, particularly in relation to our refund policy:
1. Government Fee
This is the official fee charged by the UK Government for processing the Electronic Travel Authorisation. This fee is set by the UK authorities and is the same regardless of how you submit your application — whether through our service, the official government channels, or any other provider. The government fee covers the cost of processing and assessing your application by the relevant UK Government department.
The government fee is determined and published by the UK authorities. We collect this fee on your behalf and it is remitted as part of the application process. We do not add any markup to the official government fee amount.
2. Service Fee
This is our fee for providing the application assistance service. The service fee covers the cost of developing and maintaining our application platform, providing structured form guidance, offering email-based customer support, providing application tracking tools, and operating our business. The service fee reflects the value of the assistance, convenience, and support we provide throughout the application process.
Our service fee covers:
- Access to our structured, step-by-step application form with guidance notes
- Application review support before submission
- Email-based customer support for application-related enquiries
- Application status tracking through your account dashboard
- Eligibility guidance and document preparation information
- Multi-traveller application management
- Secure data handling and encrypted transmission
When Are Fees Charged?
All applicable fees are clearly displayed during the application process before you confirm and submit your application. The payment step occurs at the end of the process, after you have reviewed all your information. You will see a complete breakdown of the fee components — government fee and service fee — before being asked to provide payment details.
No hidden charges or unexpected fees will be added after you have reviewed and confirmed the total amount. The price you see at the payment step is the final, complete cost. We do not charge recurring fees, subscription fees, or any additional costs after your initial payment.
Payment Methods
We accept various secure payment methods to make the process as convenient as possible for applicants worldwide. Accepted payment methods include major credit cards and debit cards. All payment processing is handled through secure, encrypted channels to protect your financial information.
Your payment card details are processed using industry-standard encryption and are not stored on our servers after the transaction is completed. We prioritise the security of your financial information throughout the payment process.
Multiple Applicants
If you are applying for multiple travellers in a single session, the fees apply to each individual applicant. Each ETA application — regardless of whether it is submitted individually or as part of a group — requires its own government fee and service fee. The total cost will be clearly displayed before payment, showing the per-person breakdown and the overall total.
Currency and Pricing
Fees are displayed in the applicable currency during the application process. If your payment card is denominated in a different currency, your bank or card issuer may apply their standard exchange rate and any applicable foreign transaction fees. These bank-imposed charges are outside our control and are not included in the fee displayed on our website.
Value of Our Service
While applicants always have the option to apply for a UK ETA directly through official government channels, our service provides additional value through structured guidance, comprehensive form validation, dedicated support, and application management tools. Our fee reflects the investment in building and maintaining these tools and the ongoing cost of providing responsive customer support.
Refunds
For detailed information about our refund terms and conditions, please refer to our dedicated Refund Policy page. In general, refund eligibility depends on the stage of processing and the specific circumstances of each case. The government fee and service fee have different refund terms, which are explained in detail in the policy.
Questions About Fees
If you have any questions about our fee structure, payment process, or the breakdown of costs, please do not hesitate to contact our support team before starting your application. We are happy to provide clarity on any aspect of our pricing. Support requests can be submitted 24/7 via email, with a typical response time within 24 hours.