Easy
Before review begins
If you have just sent your details, we can stop everything right away — no questions asked.
A change of plans
How to cancel your application
Plans sometimes change, and that is perfectly all right. Here is a calm, simple explanation of how cancellations work — and what we will do to help.
When You Can Cancel
Whether you have just started or your application is already in progress, there is almost always something we can do. The earlier you write to us, the more options we have together.
Still simple
While we are reviewing
If our specialists are still checking your details, we can usually cancel and arrange a refund of our service fee.
Please ask
After sending for processing
Once your details are sent to the UK authorities, the government fee may not be refundable. We will explain clearly what is possible.
How to Send a Cancellation Request
We have made this very simple. Just write to us — a real person will reply with care.
- 1
Find your reference code
Look in your inbox for our first confirmation email. Your reference code looks like UKE-XXXXXXXXXX.
- 2
Write to us by email
Send a short message to [email protected]. Please include your reference code and let us know you would like to cancel.
- 3
We will reply with care
Within 24 hours, a specialist will confirm the cancellation and explain any refund that is due, in plain English.
About Refunds
We believe refund details should be easy to understand. The amount you receive depends on how far along your application has reached.
Our service fee
Often refundable if we have not yet sent your details to the UK authorities. We will tell you exactly what applies in your case.
Government fee
Once paid to the UK authorities, this is generally not refundable. We will be honest with you about what to expect.
Please read: Our full Refund Policy explains every situation in plain language. There are no hidden surprises.
Common Questions About Cancelling
Will I be charged for cancelling?
No. We do not charge a cancellation fee. Any amount kept reflects work already completed or government fees already paid.
How long do refunds take?
Most refunds reach your card within 5 to 10 working days, depending on your bank.
Can I cancel just one of several applications?
Yes. Please tell us the specific reference code in your email and we will cancel only that one.
Ready to write to us? Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. Send your cancellation request to [email protected] and we will reply with kindness.