Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Legal

Privacy Policy

We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK.

This Privacy Policy explains in detail how UK ETA Expert collects, uses, stores, shares, and protects your personal information when you use our UK ETA application assistance service and visit our website. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection legislation.

1. Information We Collect

When you use our service, we collect the following categories of personal information:

Information You Provide Directly

  • Full legal name (first name, middle name(s), and surname)
  • Date of birth, place of birth, and gender
  • Nationality and citizenship information
  • Passport details (passport number, expiration date, issuing country)
  • Email address, phone number, and residential address
  • Travel plans (intended dates, purpose of visit, accommodation details)
  • Responses to eligibility questions (travel history, background information)
  • Payment information (processed securely through our payment provider)
  • Communications you send to our support team

Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website addresses
  • Device type and screen resolution

2. How We Use Your Information

  • To facilitate and process your UK ETA application
  • To communicate with you about your application status and provide updates
  • To respond to your support enquiries and provide customer assistance
  • To verify your identity and prevent fraudulent applications
  • To improve our services, website functionality, and user experience
  • To comply with legal obligations and regulatory requirements
  • To maintain the security of our platform and protect against misuse
  • To analyse website usage patterns and optimise our service delivery

3. Legal Basis for Processing

We process your personal data based on the following legal grounds: contractual necessity (to provide the services you have requested), legitimate interests (to improve our services and maintain security), legal obligations (to comply with applicable laws), and consent (where specifically obtained, such as for marketing communications).

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls limiting who can view personal data, regular security assessments, and secure data backup procedures.

Your data is stored on secure servers with restricted access. We regularly review our security practices to ensure they meet current industry standards. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Sharing

We do not sell your personal information to third parties. Your information may be shared in the following limited circumstances:

  • With UK authorities as part of the ETA application process (this is necessary to submit your application)
  • With trusted service providers who assist in operating our platform (such as hosting and payment processing), subject to strict confidentiality obligations
  • Where required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our users

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data in certain circumstances
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request a copy of your data in a machine-readable format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage, and assist with our service delivery. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. International Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

While ETA applications may be submitted on behalf of children by their parents or legal guardians, our website is not designed for direct use by children under 18. Parents and guardians who submit applications on behalf of minors are responsible for ensuring the accuracy of the information provided.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your data is being handled, please contact us at [email protected]. Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.