Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Contact

Contact Support

We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK.

Our support team is here to help with any questions or concerns you may have about your UK ETA application. Whether you need assistance with the application process, have questions about eligibility, require help with an existing application, or want to know more about our service, we are ready to assist you.

We are committed to providing helpful, accurate, and timely responses to all enquiries. Our team understands the importance of your travel plans and strives to address your concerns as quickly and thoroughly as possible.

Email Support

[email protected]

Our primary support channel for all enquiries

Response Time

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.

What We Can Help With

  • Questions about the UK ETA application process and requirements
  • Assistance with completing the application form
  • Enquiries about required documents and passport requirements
  • Application status enquiries and tracking assistance
  • Modification or cancellation requests for submitted applications
  • Technical issues with our website or application form
  • Questions about our fee structure and refund policy
  • General enquiries about the UK ETA programme
  • Account access and login assistance
  • Feedback and suggestions about our service

Tips for Faster Support

To help us assist you more efficiently, please include the following information in your message when applicable:

  • Your application reference number (found in your confirmation email)
  • The email address used during your application
  • A clear description of your question or issue
  • Any error messages you have encountered (screenshots are helpful)
  • The steps you have already taken to resolve the issue

What We Cannot Help With

While we strive to assist with all aspects of the application process, there are certain matters that fall outside our scope:

  • We cannot influence processing speed or outcomes — these are determined by the UK authorities
  • We cannot provide legal immigration advice
  • We cannot contact the UK Government or immigration authorities on your behalf
  • For complex immigration situations, we recommend consulting a qualified immigration adviser

Send Us a Message

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We aim to respond to all enquiries within 24 hours.