Spelling of your name
If a letter has been mistyped, write to us right away. Names must match your passport exactly.
Find more info about how to answer each question below:
A small correction
Mistakes happen, and we are here to help fix them with care. Here is exactly what to do — and what we can change for you, depending on the stage your application has reached.
Many small details can be gently corrected if you let us know in good time. Here are the most common changes our team helps travellers with every day.
If a letter has been mistyped, write to us right away. Names must match your passport exactly.
If your date of birth was entered incorrectly, we can update it before your details are sent.
Please double-check this against your passport. We will gently update it for you if needed.
If you would like updates to arrive at a different address, simply let us know.
If your plans change, we can update your planned arrival date in most cases.
If your photo was unclear, you can simply send a new one — there is no penalty for trying again.
We keep this very simple. Just three calm steps — and a real person will reply with confirmation.
Your reference code looks like UKE-XXXXXXXXXX and was emailed to you when you first sent your details.
Send a short message to [email protected]. Please include your reference code and a clear note of what should be changed.
A specialist will reply, usually within 24 hours, to confirm the gentle update has been made.
Once an application has been decided by the UK authorities, the details on your travel authorization cannot be changed by us. In that case, you would need to begin a new application with the corrected details.
A Helpful Note: The earlier you write to us, the easier it is to gently correct things. If you spot a typo, please tell us today.
Within the first day after receiving your confirmation email, before your details are sent for processing.
Only the specialists working on your application can see your details. Please read our Privacy Policy for full reassurance.
Ready to send your correction? Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. Write to [email protected] and we will help with care.