Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Policy

Refund Policy

We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK.

This Refund Policy outlines the terms and conditions under which refunds may be issued for our UK ETA application assistance service. We encourage all users to read this policy carefully and understand its terms before making a payment and using our service.

We have designed this policy to be fair and transparent. We understand that situations can change, and we aim to handle all refund requests reasonably and in accordance with the terms set out below.

Understanding Fee Components and Refund Implications

It is essential to understand that the total amount paid when using our service consists of two distinct components, and the refund terms for each differ significantly:

Government Fee

The government fee is the official fee charged by the UK authorities for processing the ETA application. This fee is collected by us on behalf of the UK Government and is remitted as part of the application process. We do not have the authority to issue refunds for the government fee, as these funds are processed by the UK Government.

Any refund of the government fee must be sought through the official channels provided by the UK authorities. We can provide you with information about how to contact the relevant government department if you wish to pursue a refund of this component, but we cannot process it on your behalf.

Service Fee

The service fee is our charge for providing application assistance, form guidance, customer support, and related services. The refund terms for this component depend on the stage of processing at the time your refund request is submitted.

Service Fee Refund Eligibility

The following conditions govern refund eligibility for our service fee:

Before Application Submission

If you have paid for our service but have not yet submitted your application, you may be eligible for a refund of the service fee. In this case, our services have not been fully utilised, though some service delivery (such as providing access to the platform and guidance materials) has occurred. Refunds at this stage are subject to an administrative processing charge to cover the costs already incurred.

After Application Submission

Once your application has been submitted for processing, our core services have been substantially delivered. The structured form guidance, application review, and submission assistance have all been provided. Refund eligibility at this stage is limited, as the primary value of our service has been consumed. However, each request is reviewed on a case-by-case basis, and partial refunds may be considered in certain exceptional circumstances.

Technical Issues

If a verified technical issue with our platform prevented you from completing or submitting your application, and this issue was caused by a failure on our part (rather than your equipment, internet connection, or browser), you may be eligible for a full refund or credit. Such claims are subject to investigation by our technical team to verify the nature and cause of the issue.

Duplicate Payments

If you have been charged more than once for the same application due to a technical error or payment processing issue, we will refund the duplicate payment in full upon verification. Contact our support team with details of the duplicate charge, including transaction references, to initiate this process.

Refund Timeline

When a refund is approved, the following timeline applies:

  • Refund approval notification will be sent to you via email within 5 business days of your request being reviewed
  • Approved refunds are processed and initiated within 14 business days of the approval
  • The time it takes for the refund to appear in your account depends on your payment provider and financial institution — this can range from 3 to 10 additional business days
  • In total, the process from request to receipt of funds may take up to 4 weeks, though many refunds are completed more quickly

How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to [email protected] with the subject line "Refund Request"
  2. Include your application reference number (found in your confirmation email)
  3. Provide the email address you used during the application process
  4. Include a clear explanation of the reason for your refund request
  5. If applicable, provide any supporting evidence (such as screenshots of technical errors)

Our team will review your request and respond within the standard support timeframe. We may contact you for additional information if needed to process your request.

Non-Refundable Circumstances

Refunds will generally not be issued in the following circumstances:

  • The applicant provided incorrect or incomplete information that led to issues with the application
  • The ETA application was not approved by the UK authorities (as this decision is outside our control and does not reflect a failure in our service)
  • The applicant changed their mind about travelling after the application was submitted and processed
  • The applicant failed to check their email for important updates or status notifications
  • The applicant was unaware that we are a third-party service (this information is clearly displayed throughout our website and during the application process)
  • Processing times were longer than the applicant expected (processing is conducted by the UK authorities and is outside our control)

Chargebacks and Disputes

Before initiating a chargeback or payment dispute with your bank or card issuer, we strongly encourage you to contact our support team first. In many cases, we can resolve your concern more quickly through direct communication. Chargebacks initiated without first contacting us may result in additional administrative delays and complications.

Changes to This Policy

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your payment will govern your refund eligibility.

Contact Us

If you have questions about this Refund Policy, wish to discuss your specific situation, or want clarification on any aspect of our refund terms, please contact our support team at [email protected]. Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.