Fair and clear
Refund Policy
Before your details are sent
If you wish to cancel before our specialists send your details for processing, our service fee is refundable in full. The official UK government fee, if already paid, is not refundable once submitted.
After your details are sent
Once your details have been sent for processing, the work has been done and our service fee is non-refundable. Government fees are also non-refundable.
If something goes wrong on our side
If we make an error during the human review and the application cannot be corrected, we will refund our service fee in full and explain the next steps kindly.
How to request a refund
Please write to [email protected] from the email on your account. A specialist will reply within the typical 24-hour window with the simple steps to follow.